GENERAL QUESTIONS  

Is your course approved by the US Trustee?

We are approved to issue certificates evidencing completion of a personal financial management instructional course in compliance with the Bankruptcy Code. Approval does not endorse or assure the quality of a Provider’s services. You can find us listed for your bankruptcy district on the US Trustee website at http://www.usdoj.gov/ust/eo/bapcpa/ccde/de_approved.htm.

 

How long will it take to receive my certificate after I complete the course?

If you have paid with a credit card, your certificate will be emailed within 45 minute, or the following business day.

If you are paying with a check or money order, your certificate will be emailed to you after your payment has been received. This generally takes 7-10 business days.

If your attorney is paying on your behalf, your certificate will be emailed within 24 hours of receipt of payment, or the following business day.

If you qualify as a no-cost student, please refer to the terms listed on our website. Your certificate will be emailed to you once proof of qualification has been received and approved.

 

My spouse and I filing jointly. Do we both need to take the course?

Only if you registered separately. However, you can register jointly and take the course side-by-side. If you registered separately you must complete the course separately in order for you both to receive certificates. After one of you has completed the course, be sure to close your internet browser, then return to www.02start.com. Otherwise the original student's information may be saved in the registration and you will not be able to create a new account.

 

I need my certificate sent to my attorney. How can I make sure they get a copy?

When you register, either enter your Priority Code (if your attorney gave you one), or your attorney’s email address. We will automatically email them a copy of your certificate at the time it is issued. We do not provide certificates directly to the Court. It is the student’s responsibility to submit their certificate to the Court.

 

If I leave the course once I've started, do I lose my progress?

Your information and test progress is saved in our database for 90 days after you've registered for the course. Even if you've yet to pay for the course, the information is saved for 14 days. You're allowed to take the test within these timeframes at your own pace.

 

Can I get an additional copy of my certificate at a later time?

We can send you additional copies of your certificate for up to 90 days after you've registered for the course. To request an additional copy of your certificate please email us at customersupport@02start.com

 

Will you send a copy of my certificate to the court?

No, 02start.com does not provide information directly to the court. It is the responsibility of the student or their attorney to present the information to the appropriate court.

REGISTRATION  

What information do I need to provide to start the course?

  • Name, address, and phone number
  • Email address (where we can send your certificate)
  • Case number (see below if you do not have a case number)
  • Judicial district where your bankruptcy was filed
  • Priority Code (if you have been given one by your attorney) OR
  • Attorney’s name and email address (must be provided if you would like us to provide a copy of your certificate to your attorney directly).

Most of this information is required in order for your certificate to be issued. You will not be able to complete your registration unless all information is provided.

 

I have not filed for bankruptcy, but your course requires a case number. What should I put in this field?

02start.com is approved to offer only the post-filing bankruptcy course. If you have not filed for bankruptcy, go to http://www.usdoj.gov/ust/eo/bapcpa/ccde/cc_approved.htm to find an approved Credit Counseling course. Then return to www.02start.com after you have filed for bankruptcy to fulfill your Debtor Education requirement.

 

I am trying to register, but keep getting an error at the end of the registration page. How do I continue?

Close your internet browser, then return to www.02start.com. Click on Log In, then enter your user name and password. If you have selected the Credit Card payment option, you will be instructed to pay before continuing the course. If you have trouble logging in or continuing from this point, please contact customersupport@02start.com.

PAYMENT  

How do I pay for the course?

02start.com offers several payment options:

CREDIT CARD: If you select Credit Card, you can pay with a Visa, MasterCard, or Discover card. This option ensures a quick return of your certificate.

CHECK/MONEY ORDER: You can mail a check or money order to: 02start.com. This option can take up to 7-10 business days to process. Your certificate will not be processed until we receive and process your payment.

ATTORNEY PAYMENT: Your attorney can pay on your behalf. Simply provide your attorney’s email address and we will contact them for payment. Your certificate will not be issued until we receive payment from your attorney.

NO-COST STUDENT: You may qualify as a no-cost student. For further information, go to the Disclosures and Tuition Waiver Info. Tab from our home page. Your certificate will not be issued until your information has been submitted and approved.

 

I am paying with a check or money order. Where do I send the payment?

Payment should be mailed to: 02start.com, PO Box 2642, Eugene, OR 97402. Your certificate will not be issued until your payment has been received and processed.

 

I selected the Money Order/Check payment option, but need my certificate sooner. Can I still pay with a credit or debit card?

Yes. Log In to your account at 02start.com, and click on the Register Now at the top of the home page. You will be able to pay with your Visa, Mastercard, or Discover card. Your certificate will be issued within 24 hours of payment, or the following business day.

 

How do I know if I qualify as a no-cost student?

Click on the Disclosures and Tuition Waiver Info. Tab at the top left of our website for information and requirements to qualify as a no-cost student. Letter of need and financial information must be received and approved before your certificate can be issued.

TECHNICAL SUPPORT  

How do I get back to the course once I've left?

You may log on to the course by using the Log In option on the Home Page. You will be asked for your sign on information. This was chosen by you at the time of registration and emailed to you as well. Should you have any issues signing on, please email us at customersupport@02start.com.

 

I was logged out of the course automatically and cannot log back in. How do I continue?

Close your internet browser, then return to www.02start.com. Click on Log In, then enter your user name and password. If you are using an AOL browser, you may need to close your browser and switch to Internet Explorer to continue the course due to AOL settings that we cannot change.

 

I am currently taking the course and cannot get past a certain lesson – it keeps taking me back to the Log In screen. How do I continue?

This problem is most common when using an AOL browser, due to AOL settings that we do not control. If you are using an AOL browser and have completed all the questions on the page, close your browser and switch to Internet Explorer, return to www.02start.com, and click on Log In. If you continue to have problems, contact customersupport@02start.com.



 

For questions, comments, or further technical assistance, contact us at 866-676-1364 or email customersupport@02start.com.


*Requires credit card. Business hours are until 9PM EST. Course is designed to take two hours as required by the U.S. Trustee.
**02start.com is approved to issue certificates evidencing completion of a personal financial management instructional course in compliance with the Bankruptcy Code. Approval does not endorse or assure the quality of a Provider´s services. Refund policy: All refund requests must be made before the 'Certificate of Completion' is issued. Refunds can be requested via email at customersupport@02start.com